Welcome to Farnham Road Practice
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Click here to read our Patients' Charter
Farnham Road Practice – Changes to Appointments and Booking an Appointment
From 1 March 2018 we are introducing a new system of appointments at the Farnham Road and Weekes Drive Surgeries.
From 1 March we will be offering more pre-bookable appointments with clinicians in our surgeries, and many of these appointments will either be for 12 or 15 minutes rather than the usual 10 minutes.
Between 1 March and 29 March we will be phasing out directly bookable on-the-same-day-appointments with doctors and physician associates. From 1 March if you would like an appointment to see a clinician on that day then we will be offering you a telephone appointment that day to discuss your issue with a clinician. The clinician will either help you on the telephone, or make you an appointment to see a clinician that day or in the future, or direct you to another appropriate NHS or Council provided service.
The easiest way to make an appointment is via our smart phone App: MyGPApp, available from your App provider. You can also make appointments on-line or by telephone. We would prefer you to make an appointment by these methods rather than coming to the surgery. Please ask a member of our team if you would like to know more about our app or on-line appointment booking.
Please do not come to our surgeries ’first thing in the morning’ after 28 February hoping to get an appointment because we will not have any to give out. Please contact us by the above methods.
We have discussed these changes with our Patient Participation Group (PPG) who fully support what we expect to be a further significant improvement in our appointment system.
If you have any questions please ask one of our team.
SUMMARY CARE RECORDS
In line with NHS guidelines the Practice now share some of your medical information so that other health care professionals can access them to provide you with the best medical care. This is called a Summary Care record (SCR). The SCR will contain key information about the medicines you are taking, allergies you suffer from and any bad reactions to medicines you have had in the past.
If you have an accident or fall ill, the people caring for you in places like accident and emergency departments and GP out of hours services will be better equipped to treat you if they have this information. Your SCR will be available to authorised healthcare staff whenever and wherever you need treatment in England. Health care professionals will have to ask your permission before they look at your SCR.
Please click on the link below and return the form to the Practice to enable us to action your request.
Summary Care Record
BOOKING APPOINTMENTS ON LINE
There are now two ways you can access GP appointments on line – Patient Access and myGP. For information on both of these and how to obtain them please see below or speak to a member of our Reception Team.
With Patient Access, you can now access your local GP services at home, work or on the move. This is a web-based application which has been developed to expand the services available to patients from their GP Practice. It allows you to request services from your Practice online at a time that is convenient to you.
What does it allow me to do?
- Patient Access is a 24 hour online service that allows you to:
- Book an appointment with your Usual GP
- Cancel an appointment with your Usual GP
- Order repeat prescriptions
- View sections of your medical record
- Update your contact details – keep your mobile and other information up to date
How do I receive this service?
To enable access to this service you must first apply. To do this you need to speak to a member of our Reception Team and you will be asked to complete an application and consent form. To complete the application you must supply two forms of identification one of which must be photo ID (such as a passport or driving licence). You will then be given a document which contains your PIN number, Practice ID, Access ID and your NHS Number.
Once you have received this document you should register your account on-line. (Please keep this document safe until you have registered your account, then you must destroy it). This document will give you a step-by-step guide to registering for this service.
Once you have registered for this service you will then be able to sign in. Please note you will need to enter your User ID and Password each time you use the service.
Click here for further information https://patient.info/patient-access
MY GP APP – DO YOU HAVE A SMART PHONE?
If you do why not download the myGP App so you can Book or cancel your Doctor appointments on your smart phone.
Download the App via the APP Store on your smart phone for further information visit ‘www.mygp.io/app’
To access your own medical records through the app sign up for ‘Patient Access’. Please speak to a member of our reception team who will be able to help you with this.
Please find below a link that will give you useful information regarding Familial Hypercholesterolemia. If you suffer with this or would like information regarding this please click on the link below.
Named accountable GP for all patients
From 1st April 2015 Practices are required to allocate a named accountable GP to all patients. The named accountable GP is responsible for a patient's overall care at the Practice. If you wish to know who your named accountable GP is please contact the Practice. If you have a preference about who your named accountable GP is please mention this the next time you contact the Practice and we will make reasonable efforts to accommodate your request.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Both surgeries are fully accessible for disabled persons and include suitable toilet facilities, disabled parking, and ramps for wheelchair access. Click here for full details of the facilities available
PLEASE NOTE THERE ARE NO GPS ON THE PREMISES BETWEEN THE HOURS OF 12.30PM - 2.00PM
Please do NOT park in the doctors' parking area, nor on the yellow cross hatching areas, and please do not obstruct traffic in or out of the surgery as doing so simply delays patient care, which can often be critical.
(Site updated 08/03/2018)