Econsult

How econsult works

We have consulted with the Patient Participation Group and they support the use of econsult.

Common Questions

What if I chose to telephone about a matter that is supposed to be dealt with on eConsult?

When you speak with one of our Patient Services Team they will direct you to eConsult. If you are unable to use E-consult our Patient Services Team member will be happy to complete the E-consult with you on the telephone

What if I am unable to use eConsult?

If you are unable to use eConsult, for example because you do not have access to the internet or because you find it difficult to express yourself in written English, then please telephone the Practice where one of our Patient Services Team will be happy to complete an eConsult with you on the telephone.

What if I am contacting the Practice on behalf of a child?

If you are submitting an eConsult on behalf of your child please make sure the eConsult is submitted with the child's details.

What if I am under 18 years of age?

If you are under the age of 18 you can complete an eConsult. If you require help please telephone the Practice and one of our Patient Services Team will be happy to complete an eConsult with you on the telephone.

How long will it take for me to get a response from an eConsult?

You will receive an acknowledgement that we have received your eConsult immediately. We will provide you with a response in line with our usual processing time for the type of enquiry (you can download our guide here).

 

eConsult time frame guide.doc