IMPORTANT INFORMATION FOR PATIENTS

COVID 19 UPDATE : - IMPORTANT INFORMATION FOR PATIENTS

IMPORTANT PATIENT NOTICE: 11TH OCTOBER 2021

Due to staff shortages within our reception/administration team today we are slower than normal in answering our telephones.

Please be patient and we will try our best to answer your call as soon as a PSU team member becomes available.

Thank you for your patience at this challenging time

On-going Covid Safety Measures

Dear patients,

Due to the continuing spread of the coronavirus delta variant and in order to protect our patients and our staff we are keeping our existing corona virus infection control procedures in place until further notice. The main elements of these procedures are:

  • You must wear a face covering while in the surgery unless you have a valid reason not to do so
  • Existing arrangements for accessing the surgery continue
  • Social distancing and where operating one way systems within the surgery remain in force

We will update when the situation changes.

Disruption to blood tests

You may have read or heard in the news that there is a global shortage of the tubes used for blood collection and blood tests. In order to preserve supplies for people that urgently need blood tests, NHS England has instructed primary and community care to cease all but essential blood tests until the 17th of September.

We appreciate the inconvenience this may cause. We would like to reassure you that we have a good stock of blood tubes and this decision will not affect your access to clinically necessary blood tests at our surgery. However, please bear with us where we need to delay non-urgent blood tests. We are waiting for further guidance on how long this situation may last.

GP Appointments in the period September 2021

During the coronavirus pandemic we have seen a large increase in demand for GP services and in addition have been providing covid-19 vaccinations for our patients. This increased workload including covid-19 vaccinations has, unlike in previous years, continued through the summer.

Telephone calls and walk-in requests for GP appointments will be dealt with in the same way that we process on-line eConsults ensuring equity of access for all patients.

If you telephone the surgery for a GP appointment the receptionist will ask you a series of questions and use your responses to complete an eConsult-lite. The eConsult-lite will be added to the daily list and triaged by one of our doctors who will decide on the appropriate intervention which could be a telephone call, a face-to-face appointment, or a prescription for example.

Once all on the day appointments are taken, we will continue to take requests for appointments from patients with an urgent medical need. Our receptionist will speak with the triage doctor who will decide, based on clinical priority, if an appointment will be offered. Please bear with the receptionist while they are going this.

We are now able to refer you to a local community pharmacy for some minor illnesses and other conditions. The community pharmacy will contact you directly if you are referred. If we think the reason for your appointment request is suited to this service, then we will offer this option to you.

In all cases please be clear and complete when describing your symptoms to our receptionist. This will help us to match you with the most appropriate care for your condition.

We hope that you will understand why we have made these changes and support us in ensuring that those patients who most need input from us are able to receive it.

Hospital referrals update 11th August 2021

Dear Patients,

Unfortunately, there are currently lengthy waiting times for hospital appointments from routine GP referrals. We understand how frustrating this wait must be. The hospitals control the appointment dates that are offered to patients and decisions are made on the basis of clinical priority. Under normal circumstances there is nothing we can do to influence the timing of an appointment. However, if the condition for which you were referred has worsened significantly then please contact us. We can reassess your condition and if appropriate inform the hospital which might change your clinical priority and issue a revised appointment date. This will only happen where there is a marked deterioration in your condition.

Please be reassured that when we make a referral for you we look for hospitals with the shortest waiting times. If this is not the closest, or the usual, hospital, then we will discuss the option with you before proceeding with the referral.

We thank you for your understanding. We will update you as the situation changes.

Febrile Children’s Clinic

In response to increasing numbers of young children presenting with fevers we are offering a dedicated clinic for children under 6. This clinic is held on Monday, Wednesday and Friday afternoons and has a weekly capacity to see 18 patients.

You should access the surgery though the current booking system. Any child that a clinician thinks needs to be seen following a telephone consultation will be booked into this clinic for a face-to-face appointment.

COVID 19 UPDATE: 12July 2021 -  IMPORTANT INFORMATION FOR PATIENTS

The Government has announced its plans to move to step 4 of the roadmap out of lockdown, indicating that this is likely to be from 19 July. Until that time that all infection prevention and control and personal protective equipment guidance which has been put in place for health care setting remains unchanged. This is for the safety of patients, the safety of loved ones receiving care and for the safety of our staff. We await details of any further guidance for changes within health care settings after the 19 July.

 

COVID 19 UPDATE: 2 March 2021 -  IMPORTANT INFORMATION FOR PATIENTS

As coronavirus vaccines are being rolled out across the UK, fraudsters are using this as an opportunity to scam people. The NHS is warning everyone to be vigilant about fake vaccination invitations.

 

Covid: Covid: Vaccine scams in South Asian languages - BBC News

Asian Network explains in Urdu, Punjabi, Sylheti, Tamil and Gujarati. how to avoid dodgy invitations.

www.bbc.co.uk

24th February 2021 - PATIENT NOTICE - Coronavirus (Covid-19) Vaccination

We are currently working through our priority cohort as per National directives to vaccinate our patients that are most at risk from coronavirus. If you are eligible, you will be contacted by the surgery or the NHS. You DO NOT need to contact the practice for this. 

 

You can find all vaccination related information on the following link on the NHS website: https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/coronavirus-vaccine/

 

Coronavirus (COVID-19) vaccine - NHS

The NHS is currently offering the COVID-19 vaccine to people most at risk from coronavirus. In England, the vaccine is being offered in some hospitals and pharmacies, at local vaccination centres run by GPs and at larger vaccination centres. More centres are opening all the time. The order in which ...

www.nhs.uk

COVID 19 UPDATE: 08th January 2021 -  IMPORTANT INFORMATION FOR PATIENTS

Coronavirus vaccinations and shielding

Dear Patients

We are contacting patients to invite them for a coronavirus vaccination as vaccine becomes available. Patients are being invited according to the Government’s criteria. Please do not telephone the surgery to ask when you will be receiving your vaccine. This increases the number of telephone calls and makes it more difficult for other patients to contact the surgery.

If you are on the clinically extremely vulnerable shielding list then you should receive a letter from the NHS informing you what to do. If you think that you should be shielding and are not on the clinically extremely vulnerable shielding list then please contact the surgery. You will be added to a list and one of our clinicians will review your circumstances. The outcome of this will be one of:

  • we think you should be on the clinically extremely vulnerable list in which case we will issue you with the necessary information to access services and the central shielding letter
  • we think you have a medical condition that does not place you in the clinically extremely vulnerable category but is one where you should consider shielding in which case we will provide you with a surgery letter to this effect
  • we think you are low risk and do not need to shield or behave differently to the Government’s prevailing guidance

COVID 19 UPDATE: 08th January 2021 - IMPORTANT INFORMATION FOR PATIENTS 

Access to Primary Care

Dear Patients

At Farnham Road Practice we continue to provide our usual service to our patients. However we have had to adjust our priorities in response to the coronavirus pandemic. We are currently prioritising patients who require urgent medical attention and administering covid vaccinations. This may mean that it takes longer for you to receive care for some routine matters.

Hospitals have reduced or stopped work in some areas in order to cope with the number of patients suffering from coronavirus. This may mean it takes longer for you to receive appointments at hospital including for scans and other investigations. Hospitals continue to manage urgent health matters including referrals for cancer investigations.

Please do contact us if you are concerned about an aspect of your health. We hope that you understand why we have made these changes to the way that we are working and that you will bear with us during this difficult time. 

Please note we DO NOT issue “Fit to Fly “certificates. 

COVID 19 UPDATE - IMPORTANT INFORMATION FOR PATIENTS  

Farnham Road Practice is operating an amended consultation system to protect vulnerable patients and health care staff. The majority of consultations will take place over the phone.

You will NOT be allowed access into the building unless you have a pre-booked face-to-face appointment.

    •  If you have a pre-booked appointment please wait OUTSIDE, you will be called when we are ready to see you.
    •  Please use e-consult or the Farnham Road Practice website to request all repeat prescriptions, if you do not have access to these facilities then you can post the repeat into our post box.
    •  All Prescriptions will be sent directly to the pharmacy (please add your nominated pharmacy to your repeat if we do not already know this). You will NOT be allowed to collect the prescription from the Surgery. If you have not nominated a pharmacy it will be sent to Pyramid pharmacy located beside the Farnham Road Surgery.
  •  If you would like to book an appointment to speak to a doctor, please call the Surgery or use e-consult which you can find on the Farnham Road Practice website.
  • All Letters, Correspondence and sick notes will be available for collection between 8am – 10am and 4pm – 6pm Monday to Friday from Farnham Road Surgery. You will NOT be allowed in to collect paperwork at any other time.

Thank you

Weekes Drive Surgery CLOSED until further notice 

Farnham Road Practice has had to close Weekes Drive Surgery on 18th March until further notice. Weekes Drive Surgery is presently hosting Slough's covid hot site service.

All Prescriptions will be sent directly to the pharmacy (please add your nominated pharmacy to your repeat if we do not already know this). You will NOT be allowed to collect the prescription from the Surgery. If you have not nominated a pharmacy it will be sent to B&P pharmacy located beside the Weekes Drive Surgery.  (6 Stoney Meade, Slough SL1 2YL)

 If you would like to book an appointment to speak to a doctor, please call the Surgery or use e-consult which you can find on the Farnham Road Practice website https://www.farnhamroadpractice.co.uk/index.aspx  you will not be able to make an appointment at the reception desk.

 All Letters, Correspondence and sick notes will be available for collection between 8am – 10am and 4pm – 6pm Monday to Friday from Farnham Road Surgery. You will NOT be allowed in to collect paperwork at any other time.

  Covid-19 Sick notes

GP Surgeries are not issuing sick notes for Coronavirus, please use NHS 111 online self-isolation note service if you have to stay at home because of coronavirus and you need a note for your employer.

If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work from home, you will not need an isolation note.

You can also use this service for someone else.

https://111.nhs.uk/isolation-note/