Booking Appointment at Farnham Road Surgery & Weekes Drive Surgery
Appointments System during COVID-19
Making an appointment during COVID-19
- Our GP practice has now moved to a total triage system. Each request will be passed to a doctor for assessment. You may find that we treat you by telephone, video link, or we may ask you to come for a face-to-face consultation.
- Access to the surgery premises will only be if you have been asked to do so and there will be clear arrangements discussed with you as to how we can safely do this. Please do not come to the surgery for an appointment unless you have been asked to do so
- You can contact the surgery to request an appointment by calling the practice telephone number, 01753-520997
Important information about the coronavirus (COVID-19)
The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.
Steps have been taken to minimise the risk to patients and staff and we are working with individual patients to appropriately manage their care.
If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.
Please do not book a GP appointment or attend your GP practice.
If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.
But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.
For the latest COVID-19 advice please visit www.nhs.uk/coronavirus
If you need to see a doctor on an urgent basis we offer an urgent on the day telephone appointment with a doctor who will call you and offer advice. If they feel you need to be seen, they will book you an appointment.
You can download the MyGP App on your smartphone and register to be able to book appointments through the app.
Not Registered for Online Services?
We offer Home visits to patients who require medical input and are housebound. Please note that Home Visits are only offered to patients housebound for medical reasons and are undertaken at the doctors’ discretion. Unfortunately, lack of transport does not constitute being housebound.
If you think you need a Home Visit either for yourself or a family member, please call the surgery before 10:30 am.
Patients may be asked to come to the surgery if this is felt to be more appropriate as the facilities are better for examination and treatment and it allows doctors to use their time more effectively.
You can also be visited at home by a Community Nurse if you are referred by your GP.
You should also be visited at home by a Health Visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancellations & Reminders
Returning to Work
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may, however, require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
This evidence can include all proof of illness including a hospital discharge letter, letter from your dentist or A&E attendance letter.
You could also provide evidence from someone who is not a medical practitioner. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted unless there is
Statement of Fitness for Work - ’Fit Note'
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced).
Please note that if you require a Fit note from the GP, this will require a face to face appointment to enable the doctor to assess you further. Please note that we are unable to issue Fit Notes over the phone.
At the end of the date on your ‘Fit Note’ you are deemed as being ok to return to work unless the signing GP has specifically stated the need for another assessment at the end of this date.
We do not do letters or notes confirming you are fit to return to work. Some employers will want to know that you are able to return to your previous duties, and will arrange for an occupational health assessment to assess this. Please speak to your employer in this circumstance.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Teaching and Training
The Practice is an approved training practice for doctors, practice nurses, clinical pharmacists and physician’s associates by Health Education England. We also help in the training of medical students from Southampton University.
Doctors in training are always supervised by a senior, experienced doctor and you will always be asked to agree to a medical student sitting in on any consultation and you always have the right to decline.
On occasions, you may be asked if a consultation may be videotaped to be used as part of the trainee’s assessment and evaluation process. Please note that All Trainee GPs/GP Registrar’s are already fully qualified doctors and are undertaking additional training to become a GP. Again, you always have a right to decline being videotaped.