Welcome to Farnham Road Practice.
We always put our patients first and treat them as we would want to be treated ourselves.
Our values underpin the success of our practice:
Integrity: being trustworthy, reliable and respectful
Transparency: being open in actions and communications
Teamwork: fostering a strong team spirit in both decision making and actions
Fairness & equality: treating our colleagues, patients and staff equitably and with dignity and respect
Innovation: being responsive to novel ideas and developing services to achieve excellence in patient care
Due largely to extended sickness within our Patient Services Team we are, and for the last few weeks have been, operating at below our usual staffing levels on the telephones.
We have recruited three additional team members who join us from now to mid-October. We continue to recruit for our Patient Services Team. We hope that within the next two weeks we will return close to our usual staffing level. In the meantime, our Patient Services Team continue to work additional hours to cover their colleagues who are off sick.
We apologise that this has meant and will for a while continue to mean that it is more difficult to telephone the surgery. Please bear with our team. They continue to do all they can to help you to access the care that you need.
During the coronavirus pandemic we have seen a large increase in demand for GP services and in addition have been providing covid-19 vaccinations for our patients. This increased workload including covid-19 vaccinations has, unlike in previous years, continued through the summer.
Telephone calls and walk-in requests for GP appointments will be dealt with in the same way that we process on-line eConsults ensuring equity of access for all patients.
If you telephone the surgery for a GP appointment the receptionist will ask you a series of questions and use your responses to complete an eConsult-lite. The eConsult-lite will be added to the daily list and triaged by one of our doctors who will decide on the appropriate intervention which could be a telephone call, a face-to-face appointment, or a prescription for example.
For more information please click here.
If you find you cannot access the eConsult service is because we may have reached capacity.
This is so we provide equality of access for eConsult and telephones.
Unfortunately, there are currently lengthy waiting times for hospital appointments from routine GP referrals. We understand how frustrating this wait must be. The hospitals control the appointment dates that are offered to patients and decisions are made on the basis of clinical priority. Under normal circumstances there is nothing we can do to influence the timing of an appointment. However, if the condition for which you were referred has worsened significantly then please contact us. We can reassess your condition and if appropriate inform the hospital which might change your clinical priority and issue a revised appointment date. This will only happen where there is a marked deterioration in your condition.
Please be reassured that when we make a referral for you we look for hospitals with the shortest waiting times. If this is not the closest, or the usual, hospital, then we will discuss the option with you before proceeding with the referral.
We thank you for your understanding. We will update you as the situation changes.
Try the NHS App
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to get health advice, book appointments, order repeat prescriptions, view your GP health record and more.
If you already use patient access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp